ÐÓ°ÉPro

Pay directly during booking - now available in many hotels

Simple, fast & secure: Convenient travel with HOTEL DE

Discover the new direct payment function at HOTEL DE make your travel planning easier and ÐÓ°ÉPro efficient. Enjoy ÐÓ°ÉPro time for the important things and a ÐÓ°ÉPro relaxed business trip.

Advantages before the tripBook quickly and conveniently:Thanks to direct payment, you can now complete your travel planning even ÐÓ°ÉPro easily and smoothly. No ÐÓ°ÉPro annoying intermediate steps - simply book and pay in one step.Versatile and secure payment options:Choose from the most popular digital payment methods with the highest security standards to complete your booking. This allows you to choose the method that suits you best.
Advantages during the tripQuick check-out:The digital invoice (PDF) allows you to speed up the check-out process considerably. No ÐÓ°ÉPro waiting at reception - simply check out and continue your journey.Convenient invoice:Receive your invoice directly by email within 24 hours of checking out. This means you always have your bills on hand and don't have to worry about lost receipts.
ADVANTAGES AFTER THE TRIPSimple travel expense report:Forget the hassle of paperwork and photographing receipts. With the digital invoice (PDF) you can settle your travel expenses quickly and easily.Digital invoice:Save your invoice directly and submit it easily when required. This means you don't have to search for the invoice and have everything clearly arranged in one place.
Benefits for myHOTEL DE membersEnjoy benefits as usual:As a myHOTEL DE member, you will continue to receive all the familiar benefits. These remain unchanged, of course. Look forward to saving up to 50% on top business hotels, full flexibility with the option to cancel until 6 PM on the day of arrival at many hotels, earning miles & bonus points with every booking, 24/7 immediate assistance, and discovering additional services for registered members.ÐÓ°ÉPro nowNot a myHOTEL DE member yet?Sign up for free in just a few steps and enjoy all the mentioned benefits starting from your next booking.Become a myHOTEL DE member now
Frequently asked questionsBefore the trip
The conditions of your booked room remain unchanged. If you have booked a room with a flexible rate, you can easily make changes and/or cancellations under "My Bookings." Register with myHOTELDE to see all your bookings in your profile.
We currently offer a variety of the most popular online payment options with the highest security standards, including credit cards, Google Pay, and Apple Pay. We will continue to expand our offerings in the future.
Regardless of the payment method you choose, your payment is always secure. We act as a payment gateway, meaning your credit card data is not shared with hotels. Your data remains secure with HOTEL DE! Additionally, myHOTELDE offers even ÐÓ°ÉPro convenience: you can securely store your credit card information in your profile, saving you time on future bookings.
You will receive a booking confirmation email with all important details. If the email does not appear in your inbox, please also check your spam folder. To ensure our messages reach you, you can add the HOTEL DE email address to your address book.
After booking, HOTEL DE will charge your card with the total price of the booking. Further information about your payment can be found in your booking confirmation email.
If your booking has been cancelled, HOTEL DE will immediately initiate a refund. However, the processing time may take 5 to 10 days depending on the bank. For questions, please contact your bank directly.
After the trip
You will receive your invoice directly via email after departure. The email will contain a PDF of your invoice, allowing you to conveniently manage your travel expenses.
We are very sorry for the inconvenience. It appears that our hotel partner made an error. Please contact our customer service team first. Send an email to office@hrs.com with the relevant booking number and proof of the double charge attached. This could be a copy of your credit card statement or a screenshot of the payment from your credit card provider. Our team will immediately contact the hotel and arrange the refund for you. The processing time for this refund can take 7 to 10 days depending on the bank.